Frequently Asked Questions
Everything you need to know about ORALAURA products, shipping, and support.
How long does shipping take?
Most orders ship within 24 hours and arrive within 3–7 business days in the US, UK, EU, Canada and Australia. You'll receive a tracking link as soon as your order leaves our warehouse.
Is the water flosser safe for sensitive gums or braces?
Yes. The ORALAURA Water Flosser has three precision modes — including a gentle mode — and braces-friendly nozzles, making it safe and effective for sensitive gums, braces, implants and crowns.
How long does the battery last?
A single charge typically lasts up to 30 days of regular daily use, depending on the cleaning mode selected.
Does the whitening kit cause sensitivity?
Our LED whitening gel is dentist-formulated to be enamel-safe and is engineered to minimise sensitivity. Most users report no discomfort during or after treatment.
How many shades whiter can I expect?
Most customers see up to 9 shades whiter after the recommended first session and routine. Results vary based on starting shade and lifestyle factors like coffee, tea and smoking.
What is your return policy?
Every ORALAURA order is backed by a 30-day money-back guarantee. If you're not happy with your results, contact our support team for a full refund.
Is the device waterproof?
Yes, the water flosser is rated IPX7 — fully submersible and safe to use in the shower.
Do you ship internationally?
We currently ship to the United States, United Kingdom, European Union, Germany, Canada and Australia. More countries are being added regularly.